How much is delivery? Standard UK delivery is £2.29 on orders under £16 and £3.45 on orders from £16 to £99.99 (3 to 4 working days). It's free on all UK orders of £100 or more. Express UK delivery is £4.27 (1 to 2 working days, order by 2pm Monday to Friday).
Can I collect my order? Yes. Choose free collection at checkout and pick up your order from Unit 8, Second Avenue, Bordesley Green, Birmingham, B9 5QL. It's usually ready within 24 hours and we'll email you when it's ready.
How long does delivery take? Standard UK delivery takes 3 to 4 working days and Express takes 1 to 2 working days. Standard orders are dispatched within 1 to 2 working days.
Do you deliver internationally? Yes. International delivery is £14.99 and takes 7 to 14 working days. Prices are shown in your local currency at checkout. Any customs duties or import taxes are paid by the customer. See our Shipping & Delivery Policy for full details.
Can I track my order? Yes. Once your order is dispatched, we'll email you a tracking number.
What's your returns policy? You can return eligible items within 14 days of delivery, in their original unused condition. See our Returns & Refunds Policy for full details.
Can I return opened perfume or earrings? For hygiene reasons, opened perfumes, ouds, and pierced earrings can't be returned unless they're faulty.
What if my item arrives faulty or damaged? Please email us at karamlifestyle9@gmail.com within 48 hours with photos, and we'll arrange a replacement or refund at no cost to you.
What payment methods do you accept? We accept major debit and credit cards and the other payment methods shown at checkout.
How do I contact you? Email us at karamlifestyle9@gmail.com or call 07816 898423. We reply within 1 to 2 working days.