FAQ (Frequently Asked Questions)

How much is delivery? Standard UK delivery is [£3.95], and it's free on all orders over [£40].

How long does delivery take? Standard UK delivery takes [2 to 4] working days. Orders are dispatched within [1 to 2] working days.

Do you deliver internationally? [Currently we deliver within the UK only. / We also ship to selected countries — see our Shipping & Delivery Policy.]

Can I track my order? Yes. Once your order is dispatched, we'll email you a tracking number.

What's your returns policy? You can return eligible items within [14] days of delivery, in their original unused condition. See our Returns & Refunds Policy for full details.

Can I return opened perfume or earrings? For hygiene reasons, opened perfumes, ouds, and pierced earrings can't be returned unless they're faulty.

What if my item arrives faulty or damaged? Please email us at hmrafaqat@yahoo.com within [48 hours] with photos, and we'll arrange a replacement or refund at no cost to you.

What payment methods do you accept? We accept [Visa, Mastercard, PayPal, Apple Pay] and other methods shown at checkout.

How do I contact you? Email us at hmrafaqat@yahoo.com or call 07816 898423, [days and hours]. We reply within [1 to 2] working days.