PRIVACY POLICY

Your privacy matters to us. This policy explains how Karam Books & Arts collects, uses, and protects your information, in line with UK GDPR and the Data Protection Act 2018.

Who We Are

Karam Books & Arts Unit 8, Green Lane, Birmingham, B9 5QP Email: hmrafaqat@yahoo.com Phone: 07816 898423

Information We Collect

When you shop with us or get in touch, we may collect:

Your name, delivery and billing address, email, and phone number
Order details and purchase history
Payment information (processed securely by our payment providers; we do not store full card details)
Information you provide when contacting us or subscribing to our newsletter
Basic browsing data through cookies, to improve your experience

How We Use Your Information

We use your information to:

Process, fulfil, and deliver your orders
Communicate with you about your order
Respond to your enquiries and provide support
Send you marketing emails, where you've opted in
Improve our website, products, and service
Meet our legal and accounting obligations

Legal Basis

We process your data to fulfil our contract with you (your order), to meet legal obligations, where we have a legitimate interest in running our store, and with your consent for marketing.

Sharing Your Information

We don't sell or rent your data. We share it only with:

Courier and delivery partners, to deliver your order
Payment providers, to process payments securely
Service providers (such as our website and email platforms) who help us operate

These partners only receive the information needed to provide their service.

Data Retention

We keep your information only as long as necessary to fulfil orders, meet legal and tax obligations, and provide our service.

Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, to object to processing, and to withdraw marketing consent at any time. To exercise any of these, email us at hmrafaqat@yahoo.com.

Cookies

Our website uses cookies to remember your preferences, keep your basket working, and improve your experience. You can manage or disable cookies in your browser settings, though some features may not work as well.